Keeping contracts moving.Keeping compliance visible.

The Agentic Operating System is the next layer inside Joblogic — built around the contract, the SLA, and the compliance obligation. Not around the job.

Join the A.O.S. pilot → See what changes

For existing Joblogic customers only.

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Most FM software tracks the job.
A.O.S. keeps the contract moving.

The SLA is the commitment. The compliance is the risk. The margin is the story. Every FM platform records what happened. A.O.S. governs what happens next.

Job-led software was built for a simpler model: log it, schedule it, complete it, invoice it. That architecture made sense when the job was the unit of business.

In contract-led service delivery, the job is just where the contract gets executed. The contract has its own SLA tiers, its own rate cards, its own scope boundaries, its own compliance obligations. Each one different. Each one running simultaneously.

No job management system absorbs that complexity. So your coordinators, contract managers, and back-office teams absorb it instead — carrying it in spreadsheets, inboxes, and institutional memory.

A.O.S. is built around the contract as the first-class object. Every agent reads the contract before it acts. Every decision runs against the terms, the SLA, and the compliance obligation — automatically.

The cost of operational fragmentation

Service businesses run on people
compensating for system gaps.

The operational burden is not one thing. It accumulates. Across contracts, across teams, across every decision that the system leaves to a person to make, remember, and execute. Over time, coordination becomes the product — and delivery becomes secondary.

01
Contracts running on tribal knowledge
The SLA rules, escalation paths, site protocols and customer preferences that govern delivery exist in the heads of your most experienced coordinators — not in the system. When they leave, so does the contract intelligence.
02
Managers acting as operational glue
Contract managers and service delivery leads spend their days orchestrating what the system cannot — bridging the gap between what was agreed and what is actually happening. The most expensive people in the operation, doing the most manual work.
03
Compliance visibility arriving too late
Certificate gaps, statutory misses and documentation failures surface in audit or client review — not before the engineer leaves site. By then, the exposure is real and the remediation is costly.
04
Revenue delayed by operational friction
Invoices wait on job validation. Job validation waits on documentation. Documentation waits on engineers. Each dependency adds days to the billing cycle and compounds across the contract portfolio into material working capital exposure.
05
Margin leakage below the surface
Work delivered outside contract scope, parts charged incorrectly, labour rates misapplied against complex SLA tiers. No single incident is catastrophic — but across a multi-contract portfolio, the aggregate is significant.
06
Service delivery dependent on individual memory
What makes your operation good today is not in the system — it is in the people. Their knowledge of the client, the asset, the history, the preference. That is a fragile foundation for a growing contract base.
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A.O.S. encodes that operational intelligence into the architecture — so it runs inside the system, not inside someone's head.
What A.O.S. actually is

Not automation.
Not AI features.
The operating layer your contracts have always needed.

A.O.S. is the part of Joblogic that runs the operation around the contract — not around the job. It uses role-based agents to handle the coordination, governance and execution that currently sit between your systems and your teams.

Work does not just get recorded. It gets governed.

01
Persona
A named role your team already recognises
Sarah, Tom, Mick, Amy and the rest — each one mapped to a function your operation already depends on.
02
Agent
The operating intelligence behind that role
Handles the coordination, governance and continuity of that function — within your contract rules, your SLAs, and your ways of working.
03
A.O.S.
The connected system that brings every role together
Nineteen agents. Three waves. One continuous operating loop — from contract intake to billing and service governance.
Persona + Agent + A.O.S. = one service operation governed by the contract, not carried by the team
What operational control looks like

The coordination your team manually carries, running inside the system.

A.O.S. does not replace your team. It takes on the systematic work that should never have required one.

01
Contract execution without drift
Every job runs against the SLA, rate card and scope boundary that govern it — not a generic workflow that approximates the agreement.
02
Scheduling built around the SLA
Allocation and dispatch run against contract-specific response times, engineer certifications and site requirements — not generic availability.
03
Compliance as a continuous state
Statutory obligations, certificate requirements and site protocols are tracked and enforced throughout delivery — not discovered in audit.
04
Commercial visibility at contract level
Margin, chargeability and cost performance are visible against each contract in real time — not reconstructed at month end.
05
Revenue readiness built into delivery
Job validation, evidence capture and billing preparation run as part of the delivery cycle — not as a separate administrative effort after the work is complete.
06
Institutional knowledge encoded, not carried
Client preferences, site intelligence, escalation rules and ways of working are encoded in the system — not dependent on the individual who happens to hold them.
How it works

Five stages.
One governed operating loop.

Wave 1 runs across the core service workflow — contract to delivery to billing — with every handover governed by the contract terms, not left to coordination between teams.

01
Demand
Inbound demand is captured, classified and structured against the relevant contract before it becomes a job.
SarahKim
02
Plan
Jobs are scheduled against SLA tiers, engineer certifications, contract requirements and parts availability.
TomAmyRob
03
Deliver
Engineers complete work with full contract context — compliance requirements, site protocols, asset history — and close jobs with evidence captured before leaving site.
MickLisa
04
Govern
SLA performance, compliance obligations and commercial exposure are monitored continuously against contract terms — not reviewed retrospectively.
AmyBeth
05
Bill & Report
Completed work is validated against the contract, billing is prepared and service reporting is produced — without a separate administrative cycle.
RosBeth

Every handover governed by the contract. Every stage running without manual coordination between teams.

The A.O.S. team

19 named roles.
One connected operating system.

Wave 1 puts the core operational loop under contract governance. The next waves deepen it into compliance, commercial control and business development.

Nine agents — each mapped to a function your operation already depends on, and to a piece of coordination your team currently carries manually. Click any card for detail.

S
Sarah
Helpdesk Operator
Manages inbound demand and subcontractor coordination from first contact to structured job record.
T
Tom
Scheduler / Planner
Schedules and allocates against contract SLA tiers, engineer certifications and site requirements.
M
Mick
Field Engineer
Gives engineers full contract context on site and closes jobs with complete compliance evidence before leaving.
A
Amy
Contract Manager
Encodes contract rules, SLA tiers and ways of working so the operation governs itself against the agreement.
B
Beth
Service Delivery Manager
Tracks SLA performance and client commitments in real time, and produces service evidence before it is requested.
L
Lisa
Operations Administrator
Validates every job for completeness before it progresses to billing or reporting.
K
Kim
Quoting Coordinator
Generates contract-accurate quotes and manages the approval and conversion cycle.
R
Ros
Billing Administrator
Validates completed work against contract terms and prepares billing with revenue exposure surfaced before invoicing.
R
Rob
Procurement Manager
Manages supplier agreements, parts availability and van stock against contract and job requirements.

Wave 2 extends A.O.S. into compliance governance, commercial intelligence, MI and the data foundations that underpin the full operating system.

J
Jed
Compliance Manager
Governs statutory compliance across every contract — continuously, not reactively.
P
Phil
MI / Reporting Analyst
Produces performance intelligence and client reporting from live operational data.
M
Marv
Commercial Manager
Monitors contract-level margin and surfaces commercial exposure before it compounds.
J
Joe
Mobilisation Manager
Governs every new contract from award to compliant, operational go-live.
P
Pete
Systems & Data Manager
Owns the data architecture and integration governance every other agent depends on.
R
Ray
Technical Services Manager
Maintains the regulatory and technical knowledge base that governs delivery standards.
K
Kate
Systems Administrator
Manages system configuration, integrations and operational data quality.

Full Wave 2 capability detail will be shared with pilot customers as these roles come into scope.

Wave 3 extends A.O.S. into business development — so the same operating intelligence that governs delivery also governs how work is won.

V
Viv
BD Manager
Governs pipeline intelligence, opportunity qualification and commercial go/no-go decisions.
S
Sal
Bid Manager
Manages the full bid governance cycle from tender release to compliant submission.
P
Pip
Bid Writer
Translates operational capability and contract performance into proposals that win.

Full Wave 3 capability detail will be shared with pilot customers as these roles come into scope.

The early access pilot

The next layer of Joblogic,
before the wider rollout.

Wave 1 is open to a small group of existing Joblogic customers. Not as a controlled trial. In your operation, against your contracts, with your team.

This is early access in real operations.
You are not here to evaluate features. You are here to run your service operation on the next layer of Joblogic — before anyone else — and to have a direct say in how it develops.
Join the pilot
A fair exchange

Early access in exchange
for operational honesty.

The commitment is light. The return is significant — early access, direct influence on the roadmap, and a head start on the operating model your competitors will not have for years.

What you get
Early access and a direct line in.
  • Wave 1 live in your operation before general release
  • Direct input into how the agents develop
  • Access to the product team — without tickets or portals
  • Early visibility on the full 19-agent roadmap
  • Pilot commercial terms locked before general availability
  • A structural head start on the next layer of Joblogic
What we need
Honest feedback from real delivery.
  • Use it in your real operation, against real contracts
  • Tell us where the system performs as expected
  • Tell us where it falls short of your operational reality
  • Join a small number of structured product sessions
  • Give direct feedback before we release to the wider customer base

Straightforward feedback from operators who know exactly where service delivery breaks down.

Next step

Put Wave 1 to work.

Get in touch and we will show you what A.O.S. looks like inside your operation.

If it fits, we will shape the pilot around your contracts, your team and your delivery priorities.

Join the A.O.S. early access pilot →
For existing Joblogic customers · Wave 1 available now